ROUNDTABLES

Learn From Your Peers: Dozens of Roundtables to Choose From

Always popular, Operations Summit Roundtables offer you a forum to meet face-to-face and share ideas on a variety of issues facing ecommerce and omnichannel merchants’ operations. In 2018 you can choose from dozens of roundtable discussions, each facilitated by an industry expert.

Here are the 2017 Roundtable topics attendees participated in:

  • Contact Center Metrics That Matter
  • TMS: When You Need It and How It Can Help
  • Drop Shipping: Blow Out Your SKUs, Not Your Budget
  • FedEx: Ask me Anything
  • Winning the Last Mile
  • Parcel Negotiations 101
  • Getting the Most Out of Your Millennial Workers
  • Cross-Selling and Upselling the Contact Center
  • Getting Ahead of the Amazon Effect
  • Vendor Management: Keeping it Real
  • Getting Started in Cross-Border Ecommerce
  • Conducting a Post-Peak Postmortem
  • Redefining Delivery and Logistics in the Age of the Customer
  • Real-Time Inventory Visibility: Making it Happen
  • Building a Customer Service Plan
  • DC Fulfillment Metrics That Matter
  • WMS, WCS, WES: Sorting It All Out
  • Real-Time Inventory Visibility
  • How to Choose the Right Carrier and Services for your Company
  • Your LTL Pricing: What’s Behind the Curtain
  • Ship-from-Store Implementation – Adding “Pack-n-Ship” to your store locations with efficient execution
  • How to Cost Effectively Provide Free and Faster Shipping
  • Omnichannel Best Practices
  • Trends in Brand Shipping Options and Fees
  • Voice of the Customer: Avoiding Tin Ear Syndrome
  • Whether Tis’ Nobler to Outsource: The 3PL Decision
  • Social Media in the Contact Center
  • Preparing Your DC for Holiday Peak
  • Your Returns: Cost Center or Opportunity?
  • Regional Carriers: Another Look
  • Real-Time Inventory Visibility: Making it Happen
  • Best Practices in Pick/Pack and Ship
  • Recruiting, Hiring and Retention in the DC
  • Order Management in the Mid-Market
  • How do you Keep Contact Center Agents Motivated and Engaged?
  • Trends in DTC Packaging: What You Need to Know
  • Getting Started in Cross-Border Ecommerce
  • Warehouse Technology That Won’t Break the Bank
  • Making the Most of Your DC Space
  • Dimensional Weight Pricing
  • Getting Store and Ecommerce Fulfillment Operations on the Same Page?
  • How to Design a Distribution Center for Seasonality
  • Increasing Productivity Through the Use of Pay for Performance Plans